Dear Members

It is hard to believe that the first quarter of 2021 is already over and simultaneously it has been one (1) year since COVID-19 reared its ugly head, changed our lives and is still wreaking havoc through its mutations. The priority continues to continue the established protocols and stay as safe as you possibly can in these extremely trying and still uncertain circumstances. On the island, efforts to try to control COVID-19 continue even as mutations develop and www.aruba.com/us shares a wealth of information – including issues related international travel – which you may find useful.

Occupancy at the Resort for the High Season is just over 50% which is the norm for the timeshare Resorts in Aruba. This nearly doubles what the transient Resorts are experiencing and we sincerely thank the loyal members for their continued support.

Politics

The latest political news on the island is that the present political coalition has collapsed which effectively means that within ninety (90) days, we will have to call a general election to choose a new Government. Once again, we will keep you updated on significant developments as they come to light.

Room renovations

At the Resort, as reported earlier, we are still in the planning stages of the Phase 1 second floor renovations which we will undertake this summer. We will advise you further when plans are more concrete.

Reminder to redeem weeks

For members from week #11 to week #27 in 2020, whose travel plans were curtailed because Aruba was closed to visitors, we were able to offer up to 2023. There was a total of approximately 1800 weeks involved and up to the present moment less than 100 weeks are confirmed for redemption. We encourage you to contact the Resort about redeeming your week as soon as possible to get rid of the backlog.

Members’ secure section the website

As promised, we were able to create a secure section on our website accessible only by our members where specific Resort information will be posted. The system is up and running but as is normal with such projects, some issues still are being addressed. We thank you for your patience as we continue to finetune this feature.

Foundation Board

The return of ballots to fill impending vacancies on the Foundation Board have started to come in and we will share relevant information with the shareholders as per the schedule.

Reminders

Starting last month, we increased the number of our social media posts. We encourage you to view them and keep current with Resort activities.

Please pay your maintenance fees on time – due date for 2021 was December 31st 2020 – to ensure the financial health of the Resort. Should you have any queries or need assistance, please contact [email protected]

Please let us know whether you will be coming to the Resort or not. In the current situation, this is imperative our effective planning for Resort operations and more especially as we undertake the renovations of the Phase 1 second floor which was mentioned earlier.

Finally, from April 2021, this monthly post and other significant Resort developments will be in the Members only section of the website.

Regards from the entire Paradise team, stay safe and we look forward to hearing from you.

Dear members, 

Earlier this morning we launched the members section of the Paradise Beach Villas website – www.paradisebeachvillas-aruba.com and following is the report for the first day. As can be expected in a project of this magnitude, there were some issues that we have to work through but there were some successful aspects. 

  • The website adequately handled the immense increase in traffic 
  • Some members were able to successfully access the system during the course of the day – from very early in the morning when the site was launched to as late as 4 p.m.

However, there are some areas to be resolved and so far, these are the main issues that have come to light: 

  • You MUST use the email address that is listed in our database. This is to protect the integrity of the system and to try to reduce illegitimate access, spammers and hackers as much as we possibly can in this age of digital fraud. 
  • We have experienced problems with members using Verizon, AOL, Yahoo and Hotmail domains which probably reported the email as Spam or their platforms bounced the emails that originated from our domain.  Our webmaster is working on these issues and we will issue a statement as soon as we can. 
  • Some members have chosen to unsubscribe from the mailing.  This is their personal decision but it means that they will not have access to the members section and consequently will not be privy to the information posted there.   
  • Some members have just clicked on links or reviewed the instruction video without continuing the login process. 
  • Some members have tried to log in multiple times but they were eventually blocked because of the security features built into the system. These members can try again but after a period of time – in some cases up to 4 hours. 
  • Even though our local Internet system is sound, it is subject to interruptions which can cause delays and create issues beyond our control. 

We fully understand the scope of the project and realize that it will not be completed immediately. We therefore ask for your patience as we work through this together because the end product will be well worth it.  At the moment, our main focus is accessibility and functionality after which we will systematically add more content . 

Here are the steps again. 

Step #1: 

On the Home Page, click in the orange Members Area box in the top right-hand side of the screen 

Step #2: 

In the Username or Email box, enter the email that you have registered with the Resort. No other email address will work. 

DO NOT ENTER A PASSWORD AT THIS STAGE 

Step #3: 

Click on Forgot your password? Which is directly under blue Login box  

Step #4: 

On the Password Creation page that now opens, you will be prompted to re-enter the email address which you used in Step #2.  

You will be advised that you will receive another email  that will give you a link with access to the page in order to create and confirm your new password. 

Step #5: 

Choose a password of a minimum of 8 characters comprising of either regular letters, or capital letters, or numbers or special characters 

Enter this exact password again to confirm it. 

Step #6: 

You will be directed to the last set of instructions which will be to enter your email address and your password which gives you access to the members site. 

Next time you login, you just need to use your email address and your password.   

Dear Members,

In order to keep our members current on Resort issues, starting this month, we will have a weekly briefing. If there are any significant changes or nothing new to report, we will advise accordingly. With this in mind, this update will double as the basis for this week’s Resort update and also the February monthly review.  

The renovations of the rooms on the third floor of Phase 1 and the hallway are finished and pictures have been posted on our website (check the pictures in the model room section on the Home page) There are still some small details to be finished, but the rooms are being used by our Members and Guests already and the feedback has been extremely positive. 

Preparations are underway for the renovations of the second floor and hallway of Phase 1 and as soon as we have a definite start date, it will be shared. 

Many members had been asking about the future of Chalet Suisse – a restaurant much loved by our Members – and the latest information is that it will re-open on Monday, March 8th, 2021 

On Thursday, February 16, 2021, Aruba received its first shipment of 11,700 vaccines. Aruba is first focusing on Health Care workers and 60+ people with a medical condition first and after that, the rest of Aruba will have access to the vaccination which is on voluntary basis. 

In an effort to make it easier for our guests to get a test before returning home – especially residents of or intransit through the USA, Aruba has established multiple test centers in Resorts or close to the tourist centers of the island. For our Paradise Beach Villas members, the closest test center is at La Cabana, right next door. For other test sites and their opening hours, please click on the following link: https://www.aruba.com/us/traveler-health-requirements/covid-test-in-aruba

COVID-19 Curfew still in effect, as are the standard safety rules: Mask, Wash, Distance! and even though the vaccine has reached Aruba, keep in mind that all the COVID-19 Safety Rules are still in effect: Wear a mask, wash your hands as often as possible and keep your social distance of at least 6 feet. 

Starting in the month of February, we increased the number of  our social media posts to be more in touch with our members – many of whom who are not able to travel as yet. Hope you enjoy them. 

Related to communication with our members, while Facebook and other similar social media platforms are good tools for certain types of public messaging, some information requires a different and more targeted approach. In this regard, we are pleased to advise that by mid-March, we will announce the details of how shareholders and members of Paradise Beach Villas  can access a secure section on our website where we will post items of specific interest for them.  

For members from week #11 to week #27 in 2020, whose travel plans were curtailed because Aruba’s was closed to visitors, we were able to offer up to 2023 for affected members to redeem those weeks.  There was a total of 1800 weeks involved and at the end of 2020, 9 weeks were redeemed.  For 2021, we currently have only 60 weeks  confirmed by members who were affected.  As you can see, this is only 69 weeks and, if this present pace continues, there will be enormous pressure to satisfy the remaining 1700 plus weeks in 2022 and 2023. We understand that COVID-19 situation is still uncertain but if you are able, we want to encourage you to use your redeemed week  as soon as possible to get rid of the backlog. 

Best regards from the Paradise team and stay safe until we can welcome you again at the Resort.  

Dear members,

Following up on the report involving the issues with the occupants of room 127 over the weekend, this is a report.

First and foremost, we extend a sincere apology to the members who were negatively affected by the nuisance caused by the occupants of #127 over the weekend and ask that you communicate to myself or Freddy if there are any additional observations or comments. In the process of this investigation, we interviewed the Security staff who were on duty, looked at call logs and spoke to other staff members and resident guests and following are our findings:
• The Resort has always rented vacant rooms in an effort to generate additional income. This is the normal practice by our sister Timeshare Resorts and, in the present COVID-19 economic downturn, any additional revenues that can be generated is very welcome.
• It was found that Security on duty was at fault and, when their efforts to control the behavior of the occupants of #127 and their invitees proved unsuccessful, they should have immediately contacted Walter, who is in charge of Security. This happened only after the situation had worsened.
• The occupants were indeed local renters who booked the room via a call to our Reservations Department.
• Because of their behavior, they have been permanently prohibited from returning to Paradise Beach Villas in the future.
• There was no damage to the room or its contents.
• The Police could and should have been called since the COVID-19 regulations controlling the amount of persons congregating in a public place and possible violation of the curfew were also in play.
We have rules and regulations governing the behavior of our in-house guests – which includes members, guests, renters and exchangers – which were not followed and for this we sincerely apologize. Our shortcomings have been addressed with the Security staff concerned and the appropriate disciplinary action will be taken. We will also include additional training on how to handle similar incidents should they arise in the future. If the Security staff on duty had performed appropriately, this matter would never had escalated to the level that it eventually reached.

It should be clear that this action is not targeted at local members because for many years, we have Aruban owners and Aruban nationals who rent annually, who abide by our rules and do not cause a nuisance to other Resort residents or staff. The behavior of these specific individuals go against our House rules which are applicable to ALL patrons of Paradise Beach Villas.

Once again, please accept our sincere apologies for this lapse in our procedures which are being reviewed for further controls specifically as they relate to non-members.

The Management

In response to recent comments on various social media platforms with regard to an RFP for our Tiki Bar and Restaurant which recently appeared in our local newspaper and on the Resort’s Facebook page, here are the background facts to stop the unwarranted speculation, rumours and fake news.

Almost every timeshare Resort in Aruba lease out their Food and Beverage facilities. This is due in large part to the cost of running such an operation – staffing, inventory, control systems, equipment maintenance and taxes to name a few – plus, probably the most important aspect, the competition between what can be considered a plethora of good restaurants in the island. The timeshare owners who come to the island annually patronize their favorite eating places – which incidentally are historically not at their Resort. The Marriott timeshare properties, the Divi properties and La Cabana which are larger properties and have the benefit of not only their owners but a large base of transient (new) guests annually, are exceptions.

Given this as a backdrop and with our physical limitations, the Paradise Beach Villas Food and Beverage operation has been deliberately limited to breakfast, lunch and bar and any profit derived contributes to our overall income which by extension helps to keep our maintenance fees in check. The other hugely significant issue is that in excess of 85% of our total Food and Beverage revenue is generated by our own in-house members. Therefore, when COVID-19 struck – and as you are aware we are still the throes of this pandemic, the resulting shortfall in occupancies lead to a corresponding reduction in revenues and, with no end in sight at the moment, management has a responsibility to look for alternate sources of income.

One such source would be to explore the possibility of guaranteed income for our Tiki Bar and Restaurant facility – hence the RFP (Request For Proposal). This is purely exploratory at this point so we have the facts to help us make an informed decision for our future …. pure and simple …. and, to read any more into this action is premature and causing unnecessary speculation at the stage.

In closing, we are very cognizant of the value of our staff and the contribution they add to your vacation experience annually. They are totally aware of this situation which they fully understand and rest assured that their well-being features prominently in any decision that is taken.

Dear Members,

We are happy to announce that for your convenience, a COVID Test center has been opened at La Cabana BRC (nearby Resort) for PCR test at a cost of $117 per test. The facility is in The Boardroom which is located on the first floor of the main building.

Tests are only made via a previous appointment and attached is a flyer with a QR code that needs to be used by the guest to make an appointment.

The facility is still awaiting approval for the Fast Test and when this is granted, we will advise with the relevant costs.

Thank you and stay safe.

Dear Members,

As we finish the first month of the New Year, here are a few noteworthy issues to update you on.

We have said au revoir to Jealda (Damian), our former Food and Beverage Manager who was with the Resort for nearly twenty (20) years. As she turns a new chapter, we sincerely thank her for her years of service to the Resort and wish her well in all her future endeavours. Franklin (Wever) has temporarily taken over the reins of the department and we also wish him every success in this new venture.

The renovation project of the rooms and hallway on the third floor of Phase 1 is now complete. A special “Masha danki” to the members who cooperated with room moves during this period and we know you will enjoy the renovated product. We are in the process of planning similar renovations for the second floor and will advise you as these plans crystalize.

We finished January with a 54% occupancy for the month with is significantly below our historical level of approximately 90%. This is a result of the continued effects of COVID-19 and we brace ourselves for the new challenges. Please note the following in relation to COVID-19. Effective January 26th 2021, the CDC mandated that persons travelling through the USA must have a COVID-19 test at least 3 days prior to entering the USA. Paradise Beach Villas is actively looking to have this process completed a smoothly as possible – including having the test done at a nearby Resort – and will advise you of details on our website as soon as arrangements are complete.

On a related note, once again we ask you PLEASE to advise the Resort whether you will be coming or not. We request that you do this as soon as you have made the decision but at least four (4) weeks in advance. In the present travel environment, this information is even more critical for us to properly plan our operations – especially staffing energy saving practices and room maintenance. This simple request has the potential for effecting savings which will impact the annual maintenance fees and we really request your cooperation and compliance.

For those members of weeks #11 to #27 who were directly affected by the COVID-imposed travel bans, we encourage you to contact Bianca – b[email protected] or Sandra – [email protected] – at the Resort with your alternate travel dates for redemption of your weeks. We are aware that there may still be issues to work through but the sooner your decision is made, please let us know.

For better contact with our members, we are currently in the process of cleaning up our existing database and urge you to advised us any change in your contact information – especially your email address – by contacting Gina, our Administrative Assistant at [email protected] We are also working on a secure website for our members where we can post specific information related to our members and the Resort’s activities. While we recognize the advantages of Facebook, we feel it is equally important to have a less public forum to modernize and target outreach to our members.

We thank those members who have already paid their maintenance fees for 2021 which contributes to the financial health of the Resort and encourage the others to pay as soon as possible to prevent penalty fees or to contact Jose, our Credit Manager at [email protected].

Thanks to the certificate holders in the Foundation Board who submitted their resumes for the upcoming ballot for the vacancies on this Board and we will keep you posted.

Best regards from sunny Aruba, stay safe and we look forward to welcoming you to the Resort during the course of the year.

IMPORTANT UPDATE FOR ALL U.S. TRAVELERS:

Effective January 26th, 2021, as announced by the Centers for Disease Control and Prevention (CDC), The U.S. government will require all international airline passengers to show proof of a negative Covid-19 test before boarding flights to the United States.
In addition, the results of the test must be within 3 days preceding flight departure. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.

(Optional: In the Aruban Government’s continuing efforts to provide the most safe, seamless, and coordinated travel experience possible, all necessary facilities and procedures are in place for any visitor needing to take a Covid-19 test while in Aruba as a requirement for re-entry to their country/state/city of origin.)

LOCATION: Dr. Horacio E. Oduber Hospital Boulevard #1. Oranjestad, Aruba.

PHONE: (+297) 597-4378

WHATSAPP: (+297) 597-4522

EMAIL: [email protected]

HOURS OF OPERATION: 8:00am-6:00pm – 7 days a week

PCR TEST COST: $75 US

APPOINTMENT SPECIFICS:

  • Results are guaranteed within 24 hours.
  • Departure testing:
    • Acommodations can arrange a special testing room for their guest and HOH will do testing on site bby appointment.
      • $100 for per person testing.
      • $85 if group is larger than 25 guest.
    • Drive-thru facility at HOH at $75.

FOR MORE INFORMATION: https://arubahospital.com/covid-19/

Coming to Aruba?

Based on questions we get from our members related to visiting Aruba during the COVID-19 pandemic here are a few tips which you may find useful.

First of all, you should check to see if what is specifically required 1) prior to travelling to Aruba and 2) what you will be required to do when you return from Aruba.

COVID-19 testing

Please make sure you have the proper pre-testing as required by the Aruba Authorities. For specific requirements, please visit www.aruba.com and review the Health requirement section.

If you do the test upon arrival at Queen Beatrix International Airport in Aruba, you are required advise the Front Desk on arrival at the Resort and stay in your room until you receive the results of the test. The Resort has made arrangements for items of Food and beverage to be delivered to your room for consumption.

If you plan to deposit your week with Interval International for use at a future date, please note that you require at least sixty (60) days prior to the start of your week. Please note that your maintenance fee must be paid before the deposit can be processed.

It is a requirement that you complete your ED card on line (access here) between seventy-two (72) and four (4) hours prior to arrival in Aruba.

We also highly recommend that you complete your Paradise Beach Villas pre-registration form (access here) which saves a lot of time upon check-in at the Resort.

Dear members,

Our occupancy for the month of October and for November remains in the 30% range. This is in keeping with other Resorts on the island and unfortunately the forecast for the next few months.

Thanks to the members who have already paid their maintenance fees for 2021 and we remind you to do so by the due date of December 31st 2020.

Like the rest of the world, COVID-19 will be with is for the foreseeable future and we just have to continue to practice safety measures that have been established. On the island, we have managed to bring to positive cases down and the goal is to continue to trend downwards. At the time of writing, we have a total of 181 positive cases of which 169 are local, 13 are non-resident but regretfully our casualties have reached 42 . To keep updated on the latest news, please go to www.aruba.com. This site is managed by the Aruba Tourism Authority and has information on all travel / entry requirements and safety and health protocols established for Aruba. The cost of the mandatory health insurance coverage to include COVID-19 has reduced significantly and is now $30 per person for the entire stay regardless of the number of nights.

If you plan to deposit your week with Interval International, it is essential that you are aware of the required timeframes in advance of the start of your week. For assistance feel free to contact Bianca or Sandra at the Resort.

We remind you to also check what specific health requirements you will have to undergo when you return home from Aruba.

The renovations on the third floor of Phase 1 continue – and should be done by the end of the month – and soon we will be posting pictures of the model room on our website.

Even though it is the rainy season, the island has been experiencing more showers than normal – as a consequence of the prolific hurricane activity in the region – but our greetings are also just as warm as normal. Please continue to stay safe and we look forward to welcoming you to the Resort shortly.